Shipping Modification Online Self-service Guide

Fill in your order info., and"view the online self-service guide".Click “Track this Order”, then you’ll be directed to "Edit" or "Upgrade Shipping Mehod".


Review your shipping address. Click "Edit" to change shipping address or "Upgrade Shipping Method" if necessary, then click "Confirm Modification" you will be directed to pay the postage. Once you click "Confirm Modification", your shipping adress will be updated in our order fulfilment system.


If you "Upgrade Shipping Method" at STEP 2, and "Confirm Modification" by finishing paying the postage, your shipping method will be upgrated in our order fulfilment system.


If you edit shipping address only, and click "Confirm Modification" at STEP 2, you will be directed to fill in the request form with details and "Submit" your request. Our Support Team will reply to you within 24 hours.

Please note:
  • Shipping Address and Shipping Method can be modified before the “packaging” process, with no restocking fee. Changing the COUNTRY of destination in your shipping address is not allowed.
  • Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
  • Regulation on Express Shipping: Orders with the product "lighter" or addressed to a P.O. Box are not supported by DHL or other express delivery services. We also do not have an option for overnight shipping.
  • We cannot guarantee every delivery within these estimated times(about 95% of the orders will arrive on time), as the actual delivery time may vary a little, depending on the shipping method and your local postal service.
  • Customers are responsible for lost orders due to incorrect shipping information.